Communication In Business

Improving personal communications is very important to today in the fast moving
world. The communication process is very important, it is estmated that 80
percent of messages get deport" For better results replace "You
statements" with "I statements." Say Iím concerned...That will bring the
person off of the defensive approch. Also discuss things as they happen with out
waitng. When you wait things can be losted or forgotten. If you work them out
early it will be much easier for you and the other person. Select the right ime
and place to discuss something. Like and office away from co-workers or
customers or busy phones. So that person has your full attention. Overwhelming
other with your self disclosure is not a good idea. You shoudl be open, but
donít share too much, too fast. Before sayign anything consider these three
things. 1. Is the statement true? 2. Is the statement necessary? 3. Is the
statement kind? Be aware of your nonverble cues. Cues give you away easy.

Example, hesitation in your voice, expression of doubt on your face, and a long
pause. The emotion you give is how intrested you are. doing this their is
filters example. Sender (You)-----Sender Filters *Semanticsupersonal
communications is very important to today in the fast moving world. The
communication process is very important, it is estmated that 80 percent of
messages get distorted or lost. Impersonal communication is not always the right
way to speak with people. This would be fax, e-mail,bulliton board, voice mail
and manuals etc. Interpersonal communications is a verbal exchange of thoughts
or imformation between two or more people, and through this it allows people to
give feedback on what they have to say or ideas they would like to share. In

Communications theirs always (You) Message Sender. Next, Message (Directions)

Next, (Friend) Message Receiver. By doing this their is filters example. Sender
(You)-----Sender Filters *Semantics, *Emotion, *Attitudes, *Role Expectations,
*Gender Bias.----Message----Receiver Filtes, *Semantics, *Emotion, *Attitudes,
*Role Expectations, *Gender Bias.---Receiver (Plumber) Semantic is a word that
will ahve different meanings to different people. Example WordProcessing to some
people that might mean type writer. To me it means Computer typing. Emotions
play a big part on what kinda feed back you get when talk to someone. If a CEO,
comes into a busniess meeting and starts yelling and gives everyone a real big
attitude. The people who have to come up with ideas arenít going to say much.

If they have an idea they will probably wonít say it at all. That also falls
into Attitudes. When working in a company you have to find a role. What I mean
by a role is you have to find a common ground of what you have to get done and
do it. There will be some gender bias in every company or work place, you just
need to find something you like and stick to it. Nonverbal Messages play a huge
part. Example if you are the boss and someone is trying to give you an idea they
came up with and you are not giving them eye contact, a dirty facial expression,
and uncomfotable gestures. The person will feel that you could careless. When in
a work enviroment everyone needs some kind of personal space. When provided
personal space people work better and easier and more relaxed. When talking to
someone send clear messages try to keep out all the filters. So people wonít
be misunderstood. Use words carefully, example use words that are simple, clear
and cannot be mistaken. Use repetion when possible send the people an e-mail or
leave a message, that will get there attention. Develop listening skill,
everytime you talk with someone youíre working on listening skills. Apply that
to the next person. Active listening youíre seeing and listening to what they
have to say. Empathic listening is good to a company becuase it gives a employee
someone to talk to too about personal problems. Hereís some steps 1. Avoid
being judgmental. 2. accept what is said. 3. Be patient. This will help a
company in a big way. You want to create a climate that encourages upward
communication. Have the people below at the bottom give ideas and partisapate in
some meets. High Tech communication is a big part on keeping in touch with
employees "virual offices", "Telecommuting", and "E-mail." There are
four diffenerent communication styles, the 1st one is, Emotive Style, 2nd one is

Director Style, 3rd one is Reflective Style, and the 4th one is Supportive

Style. The upper-right-hand quadrant combines high sociavillity and high
dominance. This is characteristic of emotive style of communication